Shipping & Returns

USA SHIPPING.

Cart Total         Shipping Cost

Up to $7           $4.40

$7-$20             $6.95  

$20-$45           $8.40

$45-$75           $10.35

$75-$99           $12.95

$99-$125         $14.95

$125+                FREE* CONT USA ONLY (all other boundaries in the U.S. may require additional fees for shipping)

*some items may be excluded from free shipping due to size and weight.

MILITARY ADDRESS: Most of the time we are able to ship to APO, AE, etc address' for no additional charge. However at our discretion we reserve the right to cancel an order or ask the customer to pay the shipping difference for large, oversized, or additionally expensed USPS shipments. As we cannot ship Fedex to military address'. Customer is also welcome to opt out of the shipping to a military address if a physical US address is provided for no additional charge.

FEDEX 2 DAY SERVICE: If you select Fedex 2 day at checkout your order will be pulled and if the shipping cost exceeds the $35 paid you will be responsible to pay the additional shipping invoice before we ship your package. Please note if you do choose Fedex 2 day we do our best to make sure it goes out that same day (pending you pay your invoice) however it may not ship until the next business day. We do not ship Fedex 2 Day on the weekends or holidays.

If you need your package FEDEX OVERNIGHT please make a note at checkout in the message box. We will be in touch with additional cost which you will be responsible for if you want to upgrade.

Shipping insurance is available at checkout. You will see a Standard Shipping option and also a Standard Shipping option with insurance. We are not responsible for packages if shipping insurance is not purchased at checkout and your package becomes lost.

STANDARD SHIPPING includes USPS and Fedex Ground. We will choose the best method based on your order size/weight.

MISSING/DELAYED PACKAGES: Per the USPS you cannot file a claim for missing/delayed packages until the package has been missing/delayed for 15 days. Please reach out to the USPS for assistance at 1-800-ASK-USPS. If insurance is not purchased at checkout as a shipping option, we are not responsible for lost/delayed packages.

CANADA SHIPPING.

We currently ship Internationally to Canada. You do not pay for shipping at checkout. It will reflect a $0 for shipping with the following note: 

Shipping is not free to Canada. You will be invoiced for the exact shipping cost to your location after purchase. This invoice will come to your email on file with payment. By clicking this shipping option you agree to these terms. Cancelled orders may be charged a restocking fee.

 

We will invoice you for your shipping after your order has been placed on our website (we pull the order and calculate your shipping fee based on weight/package. We will then contact you with an invoice for the remaining balance owed before your order will ship out. This will come as a PayPal invoice to your email on file with your order. You can pay this invoice by PayPal or credit card.

USPS/Fedex International shipments do not include tracking (only followed to the border in the USA), insurance, or the cost of tarriffs or customs.

USPS CANADA SHIPPING NOTICE: USPS International shipments do not include tracking, insurance, or the cost of tariffs/customers. Your order can take up to 60 days to arrive, we have no control over this. Please only contact us if your shipment has not arrived and it has been longer than 60 days.

 

SHIPMENT POLICY.

 

If you require help with your package please call the USPS at 1-800-ASK-USPS and supply your tracking number. Your package has left our possession and we no longer have access/control over it and cannot assist you with any questions.

 

Please give the carrier adequate time to deliver your package to you. Per USPS policies nothing can be done unless your package has been delayed/missing for the following time frame:

 

First Class Mail: 14 days

 

Priority Mail: 15 days

 

In our experience most packages deliver before these time frames. If however your package has still not arrived and it is past these the said days above, please see the following:
 
*If you DID NOT purchase insurance at checkout (where it is offered as a shipping option) we cannot replace lost/delayed packages. You will have to reach out to the USPS with your tracking number for assistance at 1-800-ASK-USPS
 
If you DID purchase insurance at checkout our policy states that we can file for a claim/send a new package after it has been missing/delayed for 15 days. Please reach back out to us if you fit this criteria and we will be happy to assist you.
 
We ship your package to the address you provide at checkout. We are not responsible for undelivered packages due to customer error. If this is your case, please reach back out to us for assistance however you as the customer will be responsible for reshipment fees. If such orders are cancelled due to customer error, we will apply a restocking fee & the original shipping fees will not be refunded.
 
Once a package leaves our facility and is handed off to the USPS we no longer service the package. With a very large volume of packages leaving our shop, we no longer handle USPS claims unless insurance has been purchased. 
 

RETURN POLICY.

My Vinyl Direct allows up to 10 days upon delivery of order to report any defective, damaged, or missing product(s) for support in resolution. Any requests after 10 days of delivery will be denied. You may submit a return request up to 30 days after purchase for returns not related to defective, damaged, or missing products. Please note Holiday items may not be returned if the said holiday (example: Christmas, Halloween, Easter, etc.) date has passed. You must submit this request in your account under the order the item was in. 

  • TO INITIATE A RETURN: Log into your account, then go to My Account. Click orders, find the order in which you want to return/report. Click Return Item(s) next to View Order Details. Fill out the return request and click submit.
  • WE WILL NO LONGER ACCEPT RETURN/CLAIM REQUESTS VIA EMAIL OR BY PHONE. YOU MUST LOG INTO YOUR ACCOUNT TO PROCESS A RETURN OR CLAIM.

 

All clearance/closeout sales are final. All digital file sales are final. All E Code purchases are final. There will be no refunds given on any of these items.

  • If the error is on our part we will certainly make it right. 
  • If the conditions we set (will be included when you request return authorization), My Vinyl Direct reserves the right to refuse the return.

 

TERMS & CONDITIONS SHOWN AND YOU MUST AGREE TO DURING CHECKOUT:

 

By submitting your order you agree to the following:
-This order cannot be modified and/or added to past this point. Please review the order before you finalize. Thank you for your cooperation! If you do request to cancel and we are able to do so, we reserve the right to charge a restocking fee.
-My Vinyl Direct allows up to 10 days upon delivery of order to report any defective, damaged, missent, or missing product(s). Any requests after 10 days of delivery will be denied. You must log into your account to initiate this report under returns.
-All physical purchases (excluding clearance) can be exchanged or returned within 30 days of purchase. Buyer will be responsible for return postage & restocking fee may apply. Digital purchases are not refundable. No exceptions. A request for return must be made before you send your items back. You must log into your account and find your order to start the return process. Returns/Exchanges must arrive in brand new sell-able condition and packaged just as we sent them out to you.
-My Vinyl Direct reserves the rights to request photo documentation before further proceedings of claims.
-We make no claims to the warranty of any of the products we sell. As many factors can affect said materials when users apply other materials such as heat, pressure, solutions, etc. We always recommend a test before applying to any material/surface. We do not process returns or claims on items that have been personalized with vinyls, etc.