Once an online order is placed, we immediately begin the process of fulfilling it. Therefore we cannot cancel or change an order after it has been finalized. Thank you for your understanding! If you do request to cancel and we are able to do so, we reserve the right to charge a 10%-15% restocking fee.
- Most orders ship from our warehouse within 1-3 business days. Please note there may be days when orders do not ship within this time frame due to high volumes of orders, or uncontrollable factors such as weather and carrier pickups. We always do our best to get your package out as quickly as possible. We want you to be crafting as soon as possible.
- Once your order ships you will receive your tracking by email. You can also access this information at any time by logging into your account.
- We are closed Saturday and Sunday and major holidays.
- We do our best to make sure our inventory is accurate at all times. If an item you purchased is however out of stock or on back order, we will contact you by phone or email to make arrangements for your shipment. However if it is expected to arrive within 1-2 business days and we cannot get ahold of you we may hold your order to ship complete.
MISSING/DELAYED PACKAGE POLICY:
If you require help with your package please call the USPS at 1-800-ASK-USPS and supply your tracking number. Your package has left our possession and we no longer have access/control over it and cannot assist you with any questions.
Please give the carrier adequate time to deliver your package to you. Per USPS policies nothing can be done unless your package has been delayed/missing for the following time frame:
First Class Mail: 14 days
Priority Mail: 15 days
In our experience most packages deliver before these time frames. If however your package has still not arrived and it is past these the said days above, please see the following:
*If you DID NOT purchase insurance at checkout (where it is offered as a shipping option) we cannot replace lost/delayed packages. You will have to reach out to the USPS with your tracking number for assistance at 1-800-ASK-USPS
If you DID purchase insurance at checkout our policy states that we can file for a claim/send a new package after it has been missing/delayed for 15 days. Please reach back out to us if you fit this criteria and we will be happy to assist you.
We ship your package to the address you provide at checkout. We are not responsible for undelivered packages due to customer error. If this is your case, please reach back out to us for assistance however you as the customer will be responsible for reshipment fees. If such orders are cancelled due to customer error, we will apply a restocking fee & the original shipping fees will not be refunded.
Once a package leaves our facility and is handed off to the USPS we no longer service the package. With a very large volume of packages leaving our shop, we no longer handle USPS claims unless insurance has been purchased.