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FAQ's
HOW MUCH IS SHIPPING? TOP
We ship the most economical way to save you money. Our Standard shipping includes USPS First Class and Fedex. We will choose the best method based on your order.
Please find all our shipping details on the following page:
http://www.myvinyldirect.com/pages/shipping.htm
We ship your order from our shop in Utah.
WHEN WILL MY ORDER ARRIVE? TOP
We offer same day shipping on all purchase made before 1:00 pm MST Monday through Friday. And before 10:00 am on Saturdays. We do not ship Sunday's and Holidays. We ship from Utah. We do not offer local pick-up at this time.
If an item you purchased is back ordered we will contact you by email to make arrangements for your shipment.
Our standard shipping services includes USPS and Fedex ground. We will ship your item at our discretion via one of these services based on your package size and your location.
Your package will arrive in approx 2-5 business days.
You will receive a shipping notification to the address on file with your Paypal account when we have shipped your order and you can follow your package from there. Fedex Ground provides a tracking number and USPS standard shipping provides a delivery confirmation number.
We are closed on Sundays and Holidays, so please take that into account when estimating your shipping time.
DO YOU OFFER RETURNS? TOP
We want you to be 100% happy with our vinyl! That's why we are happy to exchange your items or refund you the price paid per item within 30 days of purchase. Items must be received in brand new unused condition. We will inspect them upon return and then contact you regarding your refund/exchange.
Please contact us through our contact page to request a return authorization number and instructions for your return. If the error is on our part we will certainly make it right. Please allow 7-10 days for your credit to appear after we receive your return.
*Please note we do not refund your initial shipping fees, and return shipping costs are your responsibility. We will inspect your return before issuing any refund/exchange. We do not accept returns on cutter machines. If you have a problem with your machine please contact the manufacturer for warranty. Orders that shipped free will have the shipping charges deducted from the order total before refund is processed. CAN I ORDER CUSTOM VINYL COLORS OR STYLES? TOP
Certainly. We would be happy to accommodate your requests. Simply contact us through our contact page and let us know what you are looking for and we can discuss options.
WHAT KIND OF QUALITY CAN I EXPECT FROM MY VINYL DIRECT? TOP
We only sell high quality vinyl. As sign makers ourselves we know that high quality materials are key when it comes to your vinyl cutting business or personal use. In fact it's the same vinyl brand that big brands package up and sell at retail craft stores at a very high mark up. We bring you the exact same quality at a very affordable price point. Our materials are always fresh and never sit on the shelf for long periods of time. Ensuring you get the best when you order from My Vinyl Direct.
DO YOU SHIP INTERNATIONAL? TOP
Yes, we do! We ship International once per week on Wednesdays. However you must contact us for a quote for your items/shipping and to make a purchase. Due to the increase in shipping costs via USPS we need to calculate your order based on your actual package weight.
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